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      © 2019 THOMAS COMMUNITY CONSULTING, LLC. ALL RIGHTS RESERVED. 

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MERCHANDISE EXCHANGE 

To be eligible for a merchandise exchange, the item must be returned unaltered and in the same condition in which it was received, with tags intact. It must be accompanied by the Exchange Form and other customers documents (if applicable).


Securely package your returned item(s) and Exchange Form in a box or envelope of your choice. You may also use the original package if possible. Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, shipping costs for return shipping are the responsibility of the customer.


Mail your returns to the following address:


TCC Online Exchange 
P.O Box 60872
Dayton, OH 45406

 

All exchanges are sent out via standard USPS shipping. If you need it sooner, contact us to arrange for express options. Please allow 5-7 days for processing on all returns and in-stock exchanges. We will notify you if a requested item is not available.

 

At this time, we can not provide refunds for orders lost or stolen in transit. Contact us to make arrangements for re-delivery.

 

For any other questions, please email info@thomascconsulting.com and indicate “Exchange” in the subject line.

click here to view and print out exchange form.

RETURNS

We do not offer refunds, rather store credit. Please be aware that many of our items are non-returnable (straws, gumballs, and some food-related party items, etc). Store credit will be issued after return has been received, inspected and assessed and will be emailed directly to you. Return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).The total price of your store credit may vary from the listed price of the item based on any discounts or taxes applied to the original order.

The following Return Policy only applies to online purchases made directly with www.thomascconsulting.com.

 

Quality and customer satisfaction are very important to us! If you're not completely satisfied, please let us know within 7 days of receipt of order and we will make our best effort to resolve the issue.

 

Your original online order will include an invoice, Exchange Form, and other customer documents (if applicable). Please fill out the exchange form located on this page. Be sure to include your purchase invoice number. On your Exchange Form, also indicate the item(s) you wish to return and list the return reason codes. Failure to complete the form in its entirety can delay the processing of your return. This return policy does not apply to items that are purchased through 3rd party affiliate links. You will need to contact the affiliate to further process returns.